If no other Sherlock applies in time to take over the visit, the Client is fully refunded, including service fees.
If the request is taken over by another Sherlock, the visit continues as normal with no refund.
Repeated cancellations:
If a Sherlock cancels 3 visits at the last minute (less than 12 hours before the scheduled time), an automatic comment will appear on their profile stating: "This Sherlock has cancelled several visits at the last minute recently."
This comment is temporary and will be automatically removed after the Sherlock completes 10 consecutive visits without cancellation.
If the Client cancels the request:
The visit amount is refunded to the Client excluding service fees (10%), which are non-refundable.
